Refund & Return Policy

At DAYAN Cosmetics, we want you to have a positive shopping experience. This Refund & Return Policy explains when and how products purchased from our website may be returned, replaced, or refunded.

1. Eligibility for Returns

A return or replacement request may be considered when:

• You received the wrong product.
• The product arrived damaged.
• The product arrived defective or unusable.
• The package was materially damaged during delivery.
• The product is materially different from what was ordered.
• Another valid issue is confirmed by our customer support team.

Products must generally be returned in their original condition, packaging, labels, and accessories where applicable.

2. Products That May Not Be Eligible for Return

Due to hygiene and safety considerations, the following may not normally be accepted for return:

• Products that have been opened or used.
• Products with missing original packaging or labels.
• Products damaged after delivery due to customer misuse.
• Products altered, refilled, or tampered with.
• Products returned without prior approval.

This restriction does not limit any rights that cannot legally be excluded under applicable consumer-protection laws.

3. Damaged Products

If your order arrives damaged, please contact DAYAN Cosmetics as soon as reasonably possible after delivery.

To help us investigate the issue, we may request clear photographs or videos showing the product, packaging, shipping label, and visible damage.

After reviewing the claim, we may offer a replacement, refund, store credit, or another appropriate resolution depending on the circumstances.

4. Wrong Product Received

If you receive a product different from the product you ordered, please contact us before using or opening the product.

Once the issue is verified, we may arrange a replacement with the correct product or provide another appropriate resolution.

5. Return Request Period

Return or replacement requests should normally be submitted within 7 days of receiving the order.

Requests submitted after this period may not be accepted unless required by applicable law or approved by DAYAN Cosmetics under exceptional circumstances.

6. How to Request a Return

To request a return or replacement, contact our customer support team and provide:

• Order number
• Customer name
• Contact number
• Product name
• Reason for the return request
• Photographs or videos, where relevant

Please do not send products back before receiving return instructions from DAYAN Cosmetics.

7. Return Shipping

Where the return is caused by an error attributable to DAYAN, such as an incorrect product being shipped or a verified product defect, DAYAN may arrange or cover reasonable return shipping costs, subject to verification.

If a return is requested for a reason not covered by this policy, the customer may be responsible for applicable return shipping costs.

8. Inspection of Returned Products

Returned products may be inspected before a replacement or refund is approved.

If the returned product does not meet the applicable return requirements, DAYAN may decline the request or provide another resolution where appropriate.

9. Refunds

If a refund is approved, the refund amount and method will depend on the circumstances of the order and the payment method used.

Refunds may be processed to the original payment method where technically and reasonably possible.

Processing times may vary depending on the payment provider, financial institution, or other payment service involved.

10. Cash on Delivery Orders

For Cash on Delivery orders, if a refund is approved, DAYAN may request appropriate bank or digital-payment details to process the refund.

Customers should provide accurate payment information when requested. DAYAN is not responsible for delays resulting from incorrect or incomplete information supplied by the customer.

11. Exchanges and Replacements

Where a product is confirmed to be incorrect, damaged, or defective, DAYAN may offer a replacement instead of a monetary refund, depending on product availability and the circumstances of the case.

If the replacement product is unavailable, an alternative resolution may be offered.

12. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the request may instead be handled under the applicable return process.

13. Refused or Undelivered Orders

If an order cannot be delivered because of an incorrect address, unavailable recipient, repeated delivery failure, refusal to accept the parcel, or other circumstances attributable to the customer, additional delivery or return charges may apply where permitted.

14. Promotional and Discounted Products

Products purchased during promotional campaigns, clearance sales, bundles, or special offers may be subject to specific return conditions stated at the time of purchase.

Any special return or refund conditions displayed with a promotion will apply in addition to this policy, subject to applicable law.

15. Gift Orders

Where an eligible product was purchased as a gift, any refund may generally be issued to the original purchaser or original payment method, unless another arrangement is legally required or agreed by DAYAN.

16. Product Quality and Cosmetic Reactions

Customers should review product packaging, directions, warnings, and ingredient information where provided and use products only as directed.

Individual skin or personal-care experiences can vary. A product not producing a desired cosmetic result does not automatically constitute a product defect.

If you experience a concerning reaction or believe a product is defective, discontinue use and contact DAYAN Cosmetics so the matter can be reviewed appropriately.

17. Fraud and Abuse

DAYAN reserves the right to investigate suspicious, fraudulent, abusive, or repeated return and refund requests.

Where permitted by law, we may refuse a request if there is reasonable evidence of fraud, abuse, product tampering, or misuse of our return process.

18. Changes to This Policy

DAYAN Cosmetics may update this Refund & Return Policy from time to time to reflect changes in our business, products, services, procedures, or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.